Back through the gate
Most problems have a quick fix. The ones that do not are handled where you bought.
The partner store handles
- Starting a return within the store's return window
- Refunds to your original payment method
- Replacement of a faulty timer, fitting, waterer or birdie
- Warranty claims on any HIRALIY product
Start from your order page there.
HIRALIY helps with
- Explaining how a product is meant to work
- Checking whether all parts arrived
- Walking you through a fix by email
Try this before you send it back
| What you see | Quick fix |
|---|---|
| Drip line leaking at a joint | Push the tubing fully onto the barb; a warm-water dip helps the seal. |
| An emitter will not drip | Twist it past the closed position, then rinse the head under the tap. |
| Timer does not start | Fit fresh batteries and check that the faucet itself is open. |
| LED birdie stays dark | Slide the tiny switch fully across; keep birdies dry. |
| Stair tread slipping | Clean and dry the step, then press the tread down firmly for a minute. |
Last updated September 28, 2026.
